TICKETS

Tickets are required for most Hartford Symphony Orchestra performances. Box Office hours are Monday through Friday 10am to 5pm, and the box office is open for walk-in purchases at the Bushnell Performing Arts Center.

ticket policies

HSO Ticket Services at The Bushnell

Phone: 860.987.5900
Subscriber Line: 860.244.2999
Email: tickets@hartfordsymphony.org
Hours: Monday through Friday, 10 am to 5 pm

Group sales must be processed over the phone at 860-987-5959 or via email with the group sales office. Group sales cannot be completed on the HSO website.

Adult Groups:
Groups of 10 or more adults are eligible for our special group pricing.*  No other discounts can be applied with group sale tickets.

Student Groups: 
Student tickets to most Hartford Symphony performances are $10. The $10 student ticket price is not available for select concerts.

Payment: 
Payment for all group sales must be made in full 4 weeks prior to the concert date. Payments may be completed via check or credit card. An invoice will be sent to the school/organization. Tickets for the performance will not be printed until payment is received. Tickets for group sales can either be mailed to the organization or held at will call. Please specify your preference when paying for your tickets.

Reserving Seats: 
When you call and reserve seats for your group you will be invoiced for the amount of tickets requested. However, if your numbers change, you can simply contact group sales and we will be happy to adjust your reservation and issue you an updated invoice.

Concert Cancellations:
In the event of an HSO concert cancellation or postponement, the group leader (i.e., the person who reserved the seats) will be notified via a phone call. News of a cancellation will also be on the HSO website and the box office phone message. Please contact group sales as soon as possible after a concert cancellation to reschedule your performance tickets.

For more information: please contact the Group Sales line at (860) 987-5959 or groups@bushnell.org.

We regret that ticket refunds are not possible. Tickets may be exchanged to any other Hartford Symphony concerts.

Exchanges and tax deductions can only be processed or arranged before your scheduled performance. We regret that we cannot process exchanges or tax deductions after your scheduled performance.

We regret that ticket refunds are not possible.

Single-tickets may be exchanged in the same fashion as subscription tickets but are subject to a $4.00 per ticket exchange fee.

All exchanges are subject to ticket availability. Tickets can only be exchanged for concerts in the current season. For information on which concerts are eligible for exchanges, please consult your subscriber handbook or call HSO Ticket Services in advance of the concert you wish to exchange out of.

The HSO reserves the right to limit the number of exchanges possible into any given concert.

Exchanges are NOT available for complimentary tickets, free ticket vouchers, or ticket purchased through group sales or program specific promotions.

If your tickets are misplaced or destroyed, please call HSO Ticket Services at 860-987-5900 and we will gladly replace them at no additional charge. If you need your tickets replaced the night of the performance, please see the HSO Representative when you arrive.

Student tickets for children ages 12-18 and college students are available for most of our regular season performances. Discounted tickets for children ages 12 & under are also available for our Talcott Mountain Music Festival performances.

$10 student tickets are available for most performances, and are available with purchase of an adult ticket or with presentation of valid student ID*. One ID per ticket needs to be presented.

To attend one of our school day education concerts, please check out our Discovery Concert Series page. For more information please email the Education and Community Engagement Manager, Timothy Brown at tbrown@hartfordsymphony.org.

To attend a performance on our main concert series as a group, schools are invited to contact the Box Office Group Sales department to secure a block of tickets.

*Proof of student status may also be provided by emailing or faxing a copy of the valid student ID to HSO Ticket Services at tickets@hartfordsymphony.org or (860) 249-5430.

Gift cards can be purchased in any denomination, and do not expire. They can be used for any Hartford Symphony Orchestra concert for which our box office sells tickets. HSO gift cards can be purchased over the phone with an HSO ticket services representative and may be redeemed via phone or in person.

HSO Gift Cards are now available online.

Bushnell Gift Cards cannot be redeemed through the Hartford Symphony Orchestra Box Office. To use Bushnell Gift Cards for Hartford Symphony events, please contact the Bushnell Box Office at (860) 987-5900.

The Hartford Symphony Orchestra Gift Card is redeemable only in connection with the purchase of eligible Hartford Symphony tickets at The Bushnell Box Office, food or beverages at any Bushnell theater bar, café or the Horace Bushnell Suite, each of which is located at The Bushnell, 166 Capitol Avenue, Hartford, CT 06106. Other restrictions apply.

Please treat this gift card as cash. Hartford Symphony Orchestra is not responsible if this gift card is lost, stolen, destroyed or used without your permission. The gift card is not a credit or debit card, nor redeemable for cash. Not valid on internet purchases. All sales are final. Use of the gift card constitutes acceptance of the terms and conditions

Student & Child Tickets: 
Everyone who enters our performances must have a ticket. Children’s tickets and student tickets are always $10 for the Masterworks and POPS Series (Excludes Harry Potter and the Order of the Phoenix™ in Concert). Children (age 12 and under) and full-time students with valid ID are eligible for the student rate. College students who purchase tickets via our website will have their tickets held at will call in the box office until ID is presented.* One ID per ticket needs to be presented.

Under 40 Tickets: 
Adults under the age of 40 are eligible for Under 40 pricing. These tickets are only available for our Saturday night Masterworks and POPs! series (Excludes Harry Potter and the Order of the Phoenix™ in Concert). Under 40 tickets are $29.00 and can be purchased on our website, over the phone or in person at the HSO box office. Proof of age (such as driver’s license) must be shown either at the time of purchase or when picking tickets up at will call.* One ID per ticket needs to be presented.

Senior Rush: 
Senior rush tickets for all Masterworks performances and the POPS! performance Holiday Cirque! can only be purchased one hour before the Hartford Symphony performances at the Bushnell. (Excludes Harry Potter and the Order of the Phoenix™ in Concert) Patrons over the age of 65 may purchase senior rush tickets (subject to availability) at approximately half-price.

Military Tickets: 
Discounted tickets for active and veteran military are available for $29.00 for all Masterworks performances and the POPS! performance Holiday Cirque! (Excludes Harry Potter and the Order of the Phoenix™ in Concert).  Military tickets are available with presentation of a valid active military ID.*  Limit 2 tickets per ID.  All discounts are subject to availability.

Let’s GO! Arts Members: 
Members of the Greater Hartford Arts Council’s Lets GO! Arts program receive a 2-for-1 discount on Saturday evening Masterworks and POPS! series performances (Excludes Harry Potter and the Order of the Phoenix™ in Concert). Tickets must be purchased in-person at the box office.

Special discounted pricing may be limited to certain areas of the theater.

*Proof of age, active military status, or student status may also be provided by emailing or faxing a copy of the valid ID to HSO Ticket Services at tickets@hartfordsymphony.org or (860) 249-5430.

The Hartford Symphony Orchestra offers discounts for many of our sponsor organizations and their employees as well as community groups.

If you have received a Discount Coupon Code, please be sure to mention the code when purchasing tickets in advance either in person at the HSO Box Office or over the phone at (860) 244-2999 to obtain your discount.

Discount Coupon Codes can also be used when purchasing tickets online.  To use a coupon code online you will need to have an account.  You can login using a pre-existing account or create a new account by clicking on the link to “Buy Tickets” on the HSO Home page and then clicking on the link for “My Account” on the top right of the screen.  After you have logged into your account please follow these steps to enter your coupon code:

  1. Select the seats for your desired concert.
  2. Click the button to “Order Tickets”.
  3. On the summary page for your seating select “Proceed to Checkout”.
  4. On the delivery details page, complete your information as requested and then select “Proceed to Checkout”.
  5. At the top of the Complete Your Order Page, check the box next to “Use Discount Coupons”.  When the Coupon ID box appears, type in your code being sure to use capital letters when appropriate.  After you have typed in your code click the red “Add Coupon” box.  Your discount will then be applied and your discounted total will appear in your “Personal Basket” section.
  6. Complete the payment information as requested and submit your order.

Please note that discount coupons can only be applied to tickets purchased in advance. Discount coupons are only applicable to full price adult tickets and cannot be combined with other offers.