Welcome to MyTickets – The Hartford Symphony’s Official Ticketing Portal
Note: most functions are visible after you’ve purchased your tickets.
Access and Claim
To access your MyTickets portal to concerts at the HSO, click here. (link to mytickets login page)
You can also get to your portal from the MyTickets Login button located at the top of every hartfordsymphony.org page.
New users will need to create an account and enter their contact information. This allows for a more seamless and swift checkout process. Existing users can log in with your email and password or rest your password if necessary.
Click the three bars in the top right corner (hamburger icon) to view and purchase tickets to all upcoming shows, view your ticket inventory, and manage your account.
Up to eight hours before your event you can access your ticket(s) on your mobile device. To do so, login to your MyTickets portal, (link to mytickets login page)select your ticket, and show the bar code at the door. For ease, we suggest logging in to your portal and saving your login credentials before arrival to access your mobile ticket easier.
Please do not take screenshots of your tickets.
Need a visual walkthrough? View an introductory video on how to set up your MyTickets account here.
If you want to forward your tickets, login to your MyTickets portal, (link to mytickets login page)and select the ticket you wish to forward from your ticket inventory. Then select “forward tickets” and chose an already existing friend from your friend list or create a new friend. To recall tickets you have forwarded to a friend, click “my history,” select the forwarded tickets and click “recall tickets.”
If you can’t make it to a show anymore and need to sell your tickets, utilize our new consign-back feature, the only official option, by clicking here. (link to mytickets login page)
The only authorized method to resell tickets purchased from the Hartford Symphony Orchestra is through Consign-Back. Unauthorized sale, resale, or attempted resale using any other method is in violation of the Hartford Symphony Orchestra’s Ticketing Policy and may result in seizure and cancellation without compensation.
Currently, we suggest utilizing consign-back on a desktop for ease.
Note: Once a consign-back has been initiated by the ticket holder, you will be unable to cancel the consign-back in your MyTickets portal. You will need to contact the Box Office. If your consign-back is successful, returned funds will automatically go into an online credit that can be used towards future purchases. For other means of returned payment, you will need to reach out to the Box Office.
For a full list of the Hartford Symphony Orchestra’s Ticketing Policies, click here. (link out to ticketing policies PDF)
For any additional help or questions, please contact the Box Office: (860) 987-5900.