Welcome to MyTickets

Welcome to MyTickets – The Hartford Symphony’s Official Ticketing Portal

Within your MyTickets portal, you are able to:

 Access and claim your tickets
• Forward them to a friend
Renew or purchase a Masterworks subscription

Note: most functions are visible after you’ve purchased your tickets.

Access and Claim

To access your MyTickets portal to concerts at the HSO, click here

You can also get to your portal from the MyTickets Login button located at the top of every hartfordsymphony.org page - just click on "MyTickets Login."

New users will need to create an account and enter their contact information. This allows for a more seamless and swift checkout process. Existing users can log in with your email and password or reset your password if necessary.

Click the three bars in the top right corner (hamburger icon) to view and purchase tickets to all upcoming shows, view your ticket inventory, and manage your account.

Change in Ticket Delivery Options 

As part of the MyTickets unveiling, we will NO LONGER offer “Print at Home” tickets as a delivery option. PLEASE NOTE: If you currently have a print at home ticket, this ticket is VALID for the event you are attending.

Ticket delivery options include:

  • Mobile ticketing - Before arriving for an event, we strongly recommend you log in to your MyTickets portal and save your log in information on your smart phone device. (Mobile ticketing is not currently available for events not held at The Bushnell)
  • Will Call
  • Mail 

Mobile Ticket
You can access your ticket(s) on your mobile device starting eight hours before your event. To do so, login to your MyTickets portal, select your ticket, and show the bar code at the door. For ease, we suggest logging in to your portal and saving your login credentials before arrival to access your mobile ticket easier. (Mobile ticketing is not currently available for events not held at The Bushnell.)

Please do not take screenshots of your tickets.


If you want to forward your mobile tickets, login to your MyTickets portal, and select the ticket you wish to forward from your ticket inventory. Then select “forward tickets” and chose an already existing friend from your friend list or create a new friend. To recall tickets you have forwarded to a friend, click “my history,” select the forwarded tickets and click “recall tickets.”


If you can’t make it to a show anymore and need to sell your tickets, utilize our new consign-back feature, the only official option, by clicking here.

The only authorized method to resell tickets purchased from the HSO is through Consign-back. Unauthorized sale, resale, or attempted resale using any other method is in violation of  the HSO's Ticketing Policy and may result in seizure and cancellation without compensation.

Currently, we suggest utilizing consign-back on a desktop for ease.

Note: Once a consign-back has been initiated by the ticket holder, you will be unable to cancel the consign-back in your MyTickets portal. You will need to contact the Box Office. If your consign-back is successful, returned funds will automatically go into an online credit that can be used towards future purchases. For other means of returned payment, you will need to reach out to the Box Office.

For a full list of the Hartford Symphony Orchestra’s Ticketing Policies, click here. 

For Frequently Asked Questions about purchasing tickets on the MyTickets portal, click here

For any additional help or questions, please contact  the Box Office: (860) 987-5900.


Buy Tickets

Questions: Click Here
More Information: Click Here


Single & Flex Cards: 860.987.5900
Subscriptions: 860.244.2999

Box Office

The Bushnell
166 Capitol Ave
Hartford, CT 06106

©2018 Hartford Symphony Orchestra
The Bushnell: 166 Capitol Ave. Hartford, CT 06106