Employment Opportunities with the Hartford Symphony Orchestra

POSITION DESCRIPTION

Position Title: Talcott Mountain Music Festival – Gate Captain
Reports To: Front of House Operations Manager
FLSA Status: Non-exempt, Part-Time Seasonal Employment (5 concert dates)

Job Summary:
This fast-paced job involves providing exceptional customer service, attention to detail, and supervision of volunteer staff for an outdoor summer music festival.
Hours: Employee would need to be available for all concert dates listed below, as well as the rain dates in the event that weather impacts the schedule.

1. Friday, June 29, 2018 (Rain Date Saturday, June 30, 2018)
2. Friday, July 6, 2018
3. Friday, July 13, 2018
4. Friday, July 20, 2018
5. Friday, July 27, 2018 (Rain Date Saturday, July 28, 2018)

Per concert hours would equate to a standard 7.5 hour work day (approx. 3:00pm – 10:30pm).

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
• Provides welcoming, accurate and timely service to customers attending performances or requiring ticket information. Maintains a high level of customer service at all times including stressful situations, such as when dealing with a large number of customers and potentially complex customer service situations.
• Professionally enforces customer ticketing policies: exchanges, refunds, lost tickets, latecomers, and other relevant patron issues.
• Works with box office to ensure excellent patron service regarding ticketing issues.
• Keeps management informed of customer service issues.
• Performs general administrative duties in order to facilitate accurate and effective operations day of event.
• Professional management of volunteer staff, ability to provide event information and answer event specific questions.

Education and/or Experience:
• High school graduate or equivalent with customer service experience.
• Customer service experience necessary. Must be able to remain calm in stressful situations when interacting with patrons, donors, and co-workers.
• Skills: Attention to detail, and ability to successfully multi-task with multiple priorities. Team player with exceptional collaboration, interpersonal communication, flexibility, positive attitude and problem solving skills.

Please submit resumes to:
Hartford Symphony Orchestra
Attention: Human Resources Department
166 Capitol Avenue
Hartford, CT 06106
Or email to: jobs@bushnell.org

POSITION DESCRIPTION

Position Title: Box Office Representative (Part-time)
Reports To: Box Office Managers
FLSA status: Non-exempt hourly
Working hours: Minimum of 15-20 hours per week (various shifts include – days, weekends, evenings, and holidays)

Broad Functions:
Fast paced job providing exceptional customer service to patrons, involving answering phones, processing ticket orders via phone or with direct public contact, and general office support.

Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Uses ticketing software program to help patrons with a variety of ticketing-related issues, including but not limited to purchasing, exchanging, researching patron history, and other related functions that arise.
  • Answers questions concerning ticket rates and subscription membership for shows and/or events, and gives information concerning coming attractions, directions and general information.
  • Accepts all forms of payments applicable, including cash-handling, processing and purchasing gift cards, and making accurate change. Also responsible for daily balance sheet of cash received and tickets sold.
  • General office responsibilities
  • Other duties as assigned.

Education and/or Experience:
High school graduate or equivalent, College degree preferred, 2-3 years of related experience

Please submit resumes to: 
Hartford Symphony Orchestra
c/o The Bushnell Human Resources Department
166 Capitol Avenue
Hartford, CT 06106
Or email to: jobs@bushnell.org

 

POSITION DESCRIPTION

Position Title:  Arts Administration Fellowship
Department: Education and Community Engagement
Reports to: Assistant Manager, Education and Community Engagement
FLSA status: Hourly/Non-Exempt
Working hours: This is a part-time position: at least 19 hours/wk. May include evening and weekend hours

We are currently accepting applications Fall fellowships (September-December 2018). Supported in part by the Hartford Arts Jobs Grant program, a collaboration of the City of Hartford and Greater Hartford Arts Council.

Please submit resumes to:
Hartford Symphony Orchestra
c/o The Bushnell Human Resources Department
166 Capitol Avenue
Hartford, CT 06106
Or email to: jobs@bushnell.org

Applicants must be ages 18-21, residents of city of Hartford, and must have documented low to moderate household income

BROAD FUNCTIONS:

Hartford Symphony Orchestra Administrative Fellows will combine their academic knowledge with invaluable interdisciplinary hands-on training and professional experience managing a premier regional arts organization. Fellows will work with multiple departments, maximizing learning opportunities by engaging with several diverse but intertwined facets of artistic administration: Development, Marketing, Production, and Education.

Fellowship duties and responsibilities may include:

Events Assistance

  • Supporting staff, musician and patron needs at special events and receptions
  • Facilitating artist services at concerts, including hospitality and general backstage help
  • Liaising between offsite venue staff, HSO musicians, and audiences at education and community concerts
  • Transporting and executing the instrument petting zoo

Written and Visual Content Development

  • Prepare copy for marketing platforms (social media, press releases, and other grassroots promotions)
  • Create education program teacher and student guides
  • Compile guest artist hospitality packets
  • Write HSO’s pre-concert patron guide (Prelude)

Industry Research

  • Compile database of other orchestras’ programming
  • Track nationwide trends in education department activities
  • Discover funders of other orchestras and performing arts organizations

Administrative Support

  • Update databases, including industry-specific programs such as Raiser’s Edge and OPAS.
  • Maintain company-wide archives
  • Fulfill ticket donation requests
  • Provide care for zoo instrument inventory
  • Attend HSO biweekly all-staff meetings

Perform other duties and specials projects as assigned

Education and/or Experience:

  • Interest in music and the arts.
  • Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Creative, with superior writing and verbal communication skills.
  • Ability to work on multiple projects simultaneously, set priorities, and meet short deadlines.

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Representation of The Symphony – Contributes to and promotes a positive image of The Symphony throughout all areas of responsibility.
  • Diversity Commitment – Shows respect and sensitivity for cultural differences and promotes a harassment-free work environment.
  • Job/Technical Knowledge – Competent in required job skills and knowledge; keeps abreast of current developments; displays understanding of how job relates to others; demonstrates knowledge of techniques, skills, equipment, procedures, and materials.  Applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills
  • Cooperation/Teamwork – Works harmoniously with others to get a job done; responds positively to instructions and proceeds; able to work well with staff, co-workers, peers and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines. Helps to set a tone of cooperation within the work group and across groups; coordinates own work with others; seeks opinions; values working relationships; when appropriate.
  • Communication – Writes and speaks effectively; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; explains reasoning behind own opinions; asks others for their opinions and feedback. Asks questions to ensure understanding; exercises a professional approach with others, using all appropriate tools of communication; uses consideration and tact when offering opinion. Demonstrates positive communication with staff, vendors, volunteers, patrons and external customers.
  • Commitment to Safety – Observes and encourages safety and security procedures; completes all required training; uses equipment and materials properly and reports potential unsafe conditions; assumes personal responsibility for safety.
  • Dependability & Time Management – Organizes work well and uses time effectively; attendance & punctuality fall within standards. Takes responsibility for actions and accepts responsibility for mistakes.  Follows through on assignments despite setbacks; shifts priorities when necessary; keeps commitments; arrives at meetings and appointments on time; is committed to doing the best job possible.

 

Performance Competencies:

  • Work Habits – Demonstrates commitment, dedication, cooperation, positive behavior, adaptability, and flexibility with changes in jobs and duties.
  • Continuous Learning – Assesses own strengths; seeks feedback to improve performance; pursues training and development opportunities; strives to continually build knowledge and skills. Readily accepts changes in ways of performing present job functions.
  • Planning and Organization – Ability to schedule workload, set priorities, and manage time in order to complete assignments and fulfill responsibilities. Uses goals to guide actions.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Skills:

To perform this job successfully, an individual should have demonstrated software skills in Microsoft Word, Excel, PowerPoint and Outlook.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds.  Actively promotes and observes safety and security procedures.

Transportation:

An individual must have reliable transportation to and from the office.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The above statements are intended to describe some specific duties and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

 

The HSO is a Not-For-Profit, Equal Opportunity Employer, proud to serve Connecticut and its citizens.